Customer Service Representative

Customer Service Representative

Are you somebody that can offer exceptional customer service to each customer you meet? Do you have an interest in the event marketing sector/Customer Service? Would you thrive in a fast-paced professional, target-driven environment?

Due to continued business growth, Edge is keen to recruit a Customer Service Representative to assist with new business sign-ups at our retail event spaces. This is an exciting opportunity to join a growing organization & an established team within our Marketing events team as a CSR.

Benefits:

• Competitive salary paid weekly (typically between $35,000 - $46,000 + bonuses)
• Central Santa Ana location
• An excellent social calendar for those who wish to attend including team nights out, team building days, attendance at black tie events, sporting events, meals, and much more!
• Paid training plus ongoing support from industry leaders
• Significant scope for career development

Requirements:

As there is no experience necessary for this role all that we ask is that candidates have the following - everything else we can (and will) train!

• A can-do attitude and excellent customer service skills
• The willingness to go the extra mile for our customers & clients
• To be responsible and reliable
• The ability to be flexible
• To enjoy working in a fast-paced, varied environment, hitting targets, and meeting deadlines
• To work well in teams and take pride in a job well done

Responsibilities:

• Work with customer service representatives, sales associates, and the events team to generate sales leads at our events
• Providing excellent service to customers
• Face-to-face customer service and sales presentations at retail event sites
• Basic customer service, public relations, and promotional marketing conducted at our private site events
• Customer engagement, qualification, acquisition, and retention
• Learning and applying new sales and customer service techniques
• Expanding your comfort zone and making on-the-spot decisions
• Complete sales transactions as necessary
• Generate sales leads at our events
• Assist with the setting up of retail events
• Stay up to date on our client’s product knowledge through our paid in-house training
• Maintain updated records of training curricula and material

Next Step to Be Considered:

If you think you would be a good fit, CLICK THE APPLY BUTTON TODAY! Send your resume or a link to your LinkedIn profile. A member of our hiring team will be in touch with you to discuss your suitability for the role over the coming days.

Interview process: The initial interviews will be carried out via Zoom; however all candidates are required to commute to the office in Santa Ana each day should they be successful in the role.